Privacy Policy

1. Introduction

This Privacy Policy explains how lgsubscribe.asia (the “Website”) collects, uses, and protects information when you visit our site. The Website is a marketing and product information site for LG Subscribe, an appliance rental and rent-to-own service. The Website is operated by Vacant Ideas (TR0264246-H) as an authorised channel partner of LG Electronics (M) Sdn. Bhd.

We are committed to protecting your privacy in accordance with Malaysia's Personal Data Protection Act 2010 (“PDPA”), including the principles set out in Sections 6 (General Principle — Consent) and 7 (Notice and Choice Principle).

2. Data Controller

This Website is operated by:

Vacant Ideas operates this Website as an authorised channel partner of LG Electronics (M) Sdn. Bhd. If you enter into a subscription or rental agreement, your contract will be with LG Electronics (M) Sdn. Bhd. directly (see Section 11).

3. What We Collect

This Website does not require user accounts, login, or registration. We do not collect personal data such as names, email addresses, phone numbers, or payment information directly through this site.

The information we do collect or store includes:

• Analytics data (Umami Analytics) — anonymous, aggregated page views and visitor counts. Umami is a privacy-friendly analytics tool that does not use cookies, does not track personal data, and does not collect IP addresses.
• Meta Pixel data (Facebook) — Meta Pixel collects browsing activity on this site (page views, button clicks) for advertising measurement and optimisation. This data is processed by Meta Platforms, Inc. according to their own privacy policies. You can opt out of Meta's tracking via your Facebook Privacy Settings.
• Local storage preferences — we store small pieces of non-personal data in your browser's localStorage, including your customer type preference (new/existing customer), popup dismissal state, and cookie consent choice. This data stays on your device and is not transmitted to any server.

4. How We Use Your Information

The limited data we collect is used for:

• Website improvement — understanding which pages and products are popular so we can improve the browsing experience.
• Advertising — we use Meta Pixel data to measure ad effectiveness and serve relevant advertisements on Facebook and Instagram.
• Personalisation — remembering your customer type selection and dismissed popups to provide a smoother experience on return visits.

We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

5. Cookies and Tracking Technologies

Umami Analytics is cookieless and does not track personal data. Meta Pixel sets cookies (_fbp, _fbc) for advertising measurement. You can opt out of Meta's tracking via your Facebook Privacy Settings or by using your browser's cookie controls.

6. Third-Party Services

This Website integrates with the following third-party services:

• Umami Analytics (umami.is) — privacy-focused web analytics hosted in the cloud. No personal data is collected or transferred.
• Meta Platforms (Facebook Pixel) — advertising tracking, subject to your consent. Governed by Meta's Privacy Policy.
• WhatsApp (Meta Platforms) — when you click a WhatsApp link on this site, you leave our Website and communicate directly through WhatsApp. Any information you share via WhatsApp is governed by WhatsApp's Privacy Policy.

7. Your Rights Under the PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access — request information about what personal data we hold about you.
• Correction — request correction of inaccurate or incomplete personal data.
• Opt out — opt out of advertising tracking at any time via your Facebook Privacy Settings or by blocking third-party cookies in your browser.
• Limit processing — request that we limit how your data is processed.

Since this Website does not collect personal data directly, most of these rights apply to data processed by third-party services (Meta Pixel). To exercise your rights regarding Meta's data collection, visit your Facebook Privacy Settings.

For any data-related requests, contact us at inquiry@lgsubscribe.asia.

8. Data Retention

• Umami Analytics data is retained in aggregated, anonymous form and cannot be linked to individual visitors.
• Meta Pixel data is retained and managed by Meta Platforms according to their data retention policies.
• localStorage data remains on your device until you clear your browser storage. It is not transmitted to or stored on our servers.

9. Data Security

This Website is served over HTTPS, ensuring all communication between your browser and our servers is encrypted. Since we do not collect or store personal data on our servers, the risk of data breach from this Website is minimal.

Third-party services (Umami, Meta) are responsible for securing data within their own infrastructure.

10. Children's Privacy

This Website is not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe that a child has provided personal data through a third-party service on this site, please contact us so we can take appropriate action.

11. LG Electronics Privacy Notice

This policy covers the lgsubscribe.asia marketing website only. If you enter into a subscription, rental, or purchase agreement with LG Electronics (M) Sdn. Bhd., the collection and processing of your personal data (including name, IC number, address, payment details, and other information required for the contract) will be governed by LG Electronics' full Privacy Notice, available at:

https://www.lg.com/my/privacy-notice

We encourage you to review that notice before entering into any contract with LG Electronics.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

• Email: inquiry@lgsubscribe.asia
• Vacant Ideas (TR0264246-H)
• LG Careline: 1800-18-7874