Privacy Notice / Notis Privasi

This website and its enquiry tools are operated by Vacant Ideas (Registration No. 202203127666 / TR0264246-H) under the HomeHelm brand as an LG Subscribe sales enquiry and product-information channel. Contact: inquiry@lgsubscribe.asia.

If you proceed with an LG application or contract, LG Electronics (M) Sdn. Bhd. may separately handle the application and service data under its own terms and notices.

• Enquiry details: name, WhatsApp number, area, product interest, selected model, fit-check answers, timing and optional promotion choice.
• Routing and CRM details: assigned advisor, lead reference, campaign/source, status, follow-up notes and outcome.
• Recruitment details: name, phone, email, location and optional message submitted through the first-step agent-interest form. We do not ask for an IC number in that form.
• Technical and attribution data: page URL, UTM parameters, date/time, browser or device information and IP address received by the service.
• Basic activity counts: registered page and action, broad referral source, registered campaign, device class, page version and Malaysia date. The aggregate dataset stores counts without visitor IDs, IP addresses, user agents, raw URLs, customer details or a history linking your visits. Our hosting services receive connection metadata to deliver and secure requests.
• Optional measurement data: Meta click/browser identifiers, Meta Pixel activity, a hashed WhatsApp number and enquiry/application outcomes only after marketing-measurement consent; Umami website usage only after analytics consent.

Do not submit identity documents, payment details or sensitive personal data through the fit-check form or first WhatsApp message.

• To answer the enquiry, recommend a suitable next step and continue the requested WhatsApp conversation.
• To route the lead to the advisor shown or assigned, store it in HomeHelm Hub, avoid duplicate records and manage follow-up.
• To review an agent-recruitment enquiry and contact the applicant about the next onboarding step. Any later identity documents must use the designated secure onboarding process and a specific notice.
• To maintain security, prevent abuse, troubleshoot and keep audit records.
• To send promotional WhatsApp updates only where separate optional consent was given, subject to opt-out.
• To assess page activity using basic counts, and use Umami or Meta advertising measurement only with the relevant optional consent.

Submitting an enquiry asks us to contact you about that enquiry. It does not automatically enrol you in promotional updates.

The promotion checkbox is optional and unticked by default. Basic activity counts operate before a choice and can be declined in “Privacy settings”. We honour previous analytics refusals, Do Not Track and Global Privacy Control for these counts. Umami and Meta measurement remain off until you give the relevant consent. Refusing optional tracking does not prevent the fit check from working.

We keep daily activity totals for 90 days, then monthly totals for 13 calendar months including the current month. These totals are not joined to customer records. Blocking, refusals and failed delivery can leave gaps.

You may withdraw promotion consent by telling the advisor or emailing us. You may withdraw optional website tracking through the site’s privacy settings.

Data may be available only as needed to the assigned LG Subscribe advisor, authorised HomeHelm/Hub administrators, website and CRM hosting providers, WhatsApp/Meta when you use those services, and LG where you choose to proceed with an application or service.

Some technology providers may process data outside Malaysia. Their own terms and privacy notices may apply. We do not sell your enquiry data.

We retain enquiry and CRM records only for as long as reasonably needed for follow-up, service, dispute, security and legal purposes. Records should be reviewed periodically and deleted or anonymised when no longer needed.

We use access controls, authenticated service connections and reasonable technical and organisational safeguards. No internet system can guarantee absolute security.

You may ask to access or correct your personal data, withdraw consent, stop promotional messages, or raise a privacy concern. Email inquiry@lgsubscribe.asia with enough information to identify the relevant record. We may need to verify your identity before acting.

If you remain concerned, you may contact Malaysia’s Personal Data Protection Commissioner through the official channels published at pdp.gov.my.

We may update this notice when the enquiry flow or legal requirements change. The current version and effective date will be shown at the top.

Laman web dan alat pertanyaan ini dikendalikan oleh Vacant Ideas (No. Pendaftaran 202203127666 / TR0264246-H) di bawah jenama HomeHelm sebagai saluran pertanyaan jualan dan maklumat produk LG Subscribe. Hubungi: inquiry@lgsubscribe.asia.

Jika anda meneruskan permohonan atau kontrak LG, LG Electronics (M) Sdn. Bhd. mungkin mengendalikan data permohonan dan servis secara berasingan mengikut terma dan notisnya.

• Butiran pertanyaan: nama, nombor WhatsApp, kawasan, minat produk, model dipilih, jawapan semakan kesesuaian, tempoh keputusan dan pilihan promosi.
• Butiran penghalaan dan CRM: penasihat yang ditugaskan, rujukan lead, kempen/sumber, status, nota susulan dan hasil.
• Butiran pengambilan ejen: nama, telefon, e-mel, lokasi dan mesej pilihan melalui borang minat peringkat pertama. Kami tidak meminta nombor IC dalam borang tersebut.
• Data teknikal dan atribusi: URL halaman, parameter UTM, tarikh/masa, maklumat pelayar atau peranti dan alamat IP yang diterima oleh perkhidmatan.
• Kiraan aktiviti asas: halaman dan tindakan berdaftar, sumber rujukan umum, kempen berdaftar, kategori peranti, versi halaman dan tarikh Malaysia. Set data agregat menyimpan kiraan tanpa ID pelawat, alamat IP, ejen pengguna, URL mentah, butiran pelanggan atau sejarah yang menghubungkan lawatan anda. Perkhidmatan pengehosan kami menerima metadata sambungan untuk menghantar dan melindungi permintaan.
• Data pengukuran pilihan: pengecam klik/pelayar Meta, aktiviti Meta Pixel, nombor WhatsApp yang dihash dan hasil pertanyaan/permohonan hanya selepas persetujuan pengukuran pemasaran; penggunaan laman Umami hanya selepas persetujuan analitik.

Jangan hantar dokumen pengenalan, butiran pembayaran atau data peribadi sensitif melalui borang semakan atau mesej WhatsApp pertama.

• Menjawab pertanyaan, mencadangkan langkah seterusnya dan meneruskan perbualan WhatsApp yang diminta.
• Menghalakan lead kepada penasihat yang dipaparkan atau ditugaskan, menyimpan rekod dalam HomeHelm Hub, mengelakkan rekod pendua dan mengurus susulan.
• Menilai pertanyaan pengambilan ejen dan menghubungi pemohon tentang langkah seterusnya. Sebarang dokumen pengenalan yang diperlukan kemudian mesti melalui proses pendaftaran selamat yang ditetapkan dengan notis khusus.
• Menjaga keselamatan, mencegah penyalahgunaan, menyelesaikan masalah dan menyimpan rekod audit.
• Menghantar kemas kini promosi WhatsApp hanya apabila persetujuan pilihan berasingan diberi, tertakluk kepada pilihan berhenti.
• Menilai aktiviti halaman melalui kiraan asas, serta menggunakan pengukuran Umami atau iklan Meta hanya dengan persetujuan pilihan berkaitan.

Penghantaran pertanyaan meminta kami menghubungi anda tentang pertanyaan tersebut. Ia tidak mendaftarkan anda secara automatik untuk kemas kini promosi.

Kotak promosi adalah pilihan dan tidak ditanda secara lalai. Kiraan aktiviti asas beroperasi sebelum pilihan dibuat dan boleh ditolak melalui “Privacy settings”. Kami menghormati penolakan analitik terdahulu, Do Not Track dan Global Privacy Control bagi kiraan ini. Pengukuran Umami dan Meta kekal dimatikan sehingga persetujuan berkaitan diberi. Penolakan penjejakan pilihan tidak menghalang semakan kesesuaian.

Kami menyimpan jumlah aktiviti harian selama 90 hari, kemudian jumlah bulanan selama 13 bulan kalendar termasuk bulan semasa. Jumlah ini tidak dipadankan dengan rekod pelanggan. Sekatan, penolakan dan kegagalan penghantaran boleh menyebabkan jurang data.

Anda boleh menarik balik persetujuan promosi dengan memberitahu penasihat atau menghantar e-mel kepada kami. Anda boleh menarik balik penjejakan laman pilihan melalui tetapan privasi laman.

Data mungkin diakses setakat yang diperlukan oleh penasihat LG Subscribe yang ditugaskan, pentadbir HomeHelm/Hub yang dibenarkan, penyedia pengehosan laman dan CRM, WhatsApp/Meta apabila anda menggunakan perkhidmatan tersebut, dan LG apabila anda memilih untuk meneruskan permohonan atau servis.

Sesetengah penyedia teknologi mungkin memproses data di luar Malaysia. Terma dan notis privasi mereka mungkin terpakai. Kami tidak menjual data pertanyaan anda.

Kami menyimpan rekod pertanyaan dan CRM hanya selama yang munasabah untuk susulan, servis, pertikaian, keselamatan dan tujuan undang-undang. Rekod hendaklah disemak secara berkala dan dipadam atau dinyahpengenalan apabila tidak lagi diperlukan.

Kami menggunakan kawalan akses, sambungan perkhidmatan yang disahkan dan perlindungan teknikal serta organisasi yang munasabah. Tiada sistem internet boleh menjamin keselamatan mutlak.

Anda boleh meminta akses atau pembetulan data peribadi, menarik balik persetujuan, menghentikan mesej promosi atau mengemukakan kebimbangan privasi. E-mel inquiry@lgsubscribe.asia dengan maklumat yang mencukupi untuk mengenal pasti rekod berkaitan. Kami mungkin perlu mengesahkan identiti anda.

Jika anda masih bimbang, anda boleh menghubungi Pesuruhjaya Perlindungan Data Peribadi Malaysia melalui saluran rasmi di pdp.gov.my.

Kami mungkin mengemas kini notis ini apabila aliran pertanyaan atau keperluan undang-undang berubah. Versi dan tarikh berkuat kuasa semasa akan dipaparkan di bahagian atas.